Returns
The customer has the right to withdraw from the purchase contract within fourteen days without giving any reason. The period begins on the day the customer or a third party designated by the customer, who is not the deliverer, has taken possession of the goods.
In the event of a cancellation, Hapag-Lloyd Cruises Boutique must refund all payments made by the buyer to Hapag-Lloyd Cruises Boutique within 14 days of receipt of the goods.
In the case of a cancellation, the buyer bears the direct costs of returning the goods.
Please also note that personalized goods are excluded from exchange.
If you wish to return an item to us, please print out the form here and enclose the completed form with your return.
Returns must be addressed exclusively to the following address:
Plan Concept GmbH
Ruhrau 66
45279 Essen